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Common questions answered

Frequently asked Questions

You should receive an email confirmation once the order ships from our warehouse, including tracking information, tracking URL for you to easily reference. Normally delivery time is 1-3 weeks after purchasing. You may also reach out to support@trendeely.com or leave a message to us for more questions regarding the status of your order.

Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please contact support@trendeely.com. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return.

That depends on whether or not it has been shipped yet. Please give us a shout by emailing us at: support@trendeely.com or leave a message and we’ll do our best.

You should receive an email confirmation once the order ships from our warehouse, including tracking information, tracking URL for you to easily reference. Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as “delivered”, but you haven’t received it, be sure to check WITH your with your neighbors or other members of your household. If you still can’t locate it, send us a note at support@trendeely.com and we’ll be happy to help.

Our Customers satisfaction is our top priority. Don’t hesitate to email us at: support@trendeely.com or leave a message clicking the link below https://trendeely.com/contact-us/ and we’ll reply within 48 hours.

Yes, we do ship to international countries. We have received and fulfilled orders from 6 different continents and many different countries. If you feel uncertain, please contact us to confirm.

Yes, we combine your orders together, and send in on parcel. If the goods have to be sent apart, we would provide separate tracking numbers for each parcel.

Trendeely accepts PayPal, Visa, MasterCard, American Express, and Discover. We don’t take money orders or checks.

Just reach out to us and we’ll cancel that puppy as long as it hasn’t been fulfilled.

We cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.

Yep! We’d love to hear from you and see if we’re a good fit for each other. Give us a shout and we’ll get back with you as quick as we can.

Still need help?

Get in touch with us

Or

Contact us at support@trendeely.com

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